How can I return wrong or defective article?
When we received your request and your photos, we accept your return. You will receive an email with a voucher which you shall print and glue on your package. We will be decided together a date and we will send to you the courier SDA to pick up your package. We will refund you as soon as we receive the return.
The articles must be return in their original condition, with tags and packaging. All products will be examined at the restitution.
If you have doubt you could call us or send a WhatsApp at +39 333 3357003.
How do I pay my return?
Don’t worry about shipping costs cause of they are free. The articles must be return in their original condition, with tags and packaging. All products will be examined at the restitution.
How much time do I have to return an item on Duda?
You have 48 hours starting from you received your products.
Can I return all the items?
No, the returns can be done only if there are wrongs or flaws on the clothes. If the courier does a delay, it isn’t a valid reason to do return.
The item’s colour is different from that seen online
The item’s shades can slightly change depending on your monitor’s setting. We are not responsible for mistaken interpretation.
Which kind of item can I return?
For hygiene reason, some articles can’t be return, unless they have been left in their original packaging or because they are defective.